Verzendbeleid

Shipping Policy

 

Country Standard Shipping
(Orders €75 and over) 		Standard Shipping
(Orders under €75)
The Netherlands 2-3 days
FREE		 2-3 days
€3.95
Denmark 1-2 days
FREE		 1-2 days
€3.95
Sweden 2-3 days
FREE

2-3 days
€3.95
Finland

2-3 days
FREE

2-3 days
€3.95
Belgium

2-3 days
FREE

2-3 days
€3.95
Switzerland

2-3 days
FREE

2-3 days
€3.95

At Roze Avenue, we strive to deliver your order quickly and securely. Below you will find details about our shipping terms and conditions.

1. Delivery Time

  • Orders are shipped with GLS.
  • Delivery time is usually 2-4 business days, but it may vary depending on the destination country.
  • We also deliver to European countries – delivery times differ depending on the location.

2. Shipping Costs

  • Free shipping on orders over €47.
  • For orders under €47, standard shipping costs apply (calculated at checkout).
  • Shipping prices for European deliveries vary by country and are displayed at checkout.

3. Order Processing and Dispatch

  • Orders are processed the next business day at 08:00 CET.
  • Orders placed after 16:00 CET will be processed on the following business day.
  • Orders are shipped the next business day after processing.
  • We ship orders from Monday to Friday (no shipping on weekends or public holidays).

4. Tracking Information

  • Once your order has been shipped, you will receive a tracking email with a tracking number.
  • You can track your package via GLS’ website.

5. Lost or Delayed Packages

  • If your package has not arrived within the expected delivery time, please contact us at info@rozeavenue.com.
  • We will investigate the issue with the courier and provide a solution.

6. Damaged Items on Arrival

  • If your item is damaged upon delivery, please contact us immediately at info@rozeavenue.com.
  • To expedite the process, please attach photos of the damaged product and packaging.
  • We will replace the damaged item by sending a new package at no extra cost.

7. Order Modifications or Cancellations

  • If you need to modify or cancel your order, please contact us as soon as possible on the same day the order was placed.
  • We cannot guarantee that we will be able to modify or cancel the order, but we will do our best.
  • After 16:00 CET, no changes can be made as orders are already being processed.

This Shipping Policy is effective from 2025 and complies with Danish consumer regulations.

If you have any further questions, feel free to contact us at info@rozeavenue.com.